Frequently Asked Questions

We recommend you order the standard 1" thick Cushion Base.  Click here for more information on Cushion Base thinknesses.

We recommend you order a ½" thick Cushion Base.  Click here for more information on Cushion Base thicknesses.

We recommend the 2" thick Cushion Base if you need to be raised in the seat.  Click here for more information on Cushion Base thicknesses.

If you need to be moved forward significantly in your seat, we recommend the Full Cushion Back with Adjustable Lumbar Support instead of the Lumbar Support.  The Cushion Base thickness should be determined by the available headroom and your height.  Click here for more information on Cushion Base thicknesses.

After many years of using the SoftSeat^® Portable Seat Cushion and listening to feedback from customers, we recommend you use a SoftSeat^® Portable Cushion Base WITH the SoftSeat^® Portable Lumbar Support Cushion for best results.  That's why we created the SoftSeat^® Seat Cushion Base/Lumbar Combo as a Best Results, Best Value option for customers.  Some customers use the Lumbar Support alone, but we don’t recommend it.

There may be slight variations between how your monitor renders our images and the real thing (see fabric color samples here).  There may also be slight variations in fabric dye lots.  If you are concerned about fabric color, you can request fabric samples using our contact form.  Be sure to include in your message which of the eight color samples you wish to receive.

Oregon Aero upgrades each seat by hand. We strip the seat to its frame, inspect the frame for damage and arrange for any necessary repairs. We clean and paint the frame. We usually install a new webbing system and then create a composite design seat layer by layer.

The upgraded seat is made from several materials, including visco-elastic foam, and many individually shaped pieces. This complex process permits us to create a seat that is as comfortable as possible for the individual user and fits properly in each particular aircraft.

We have more than 20 years’ experience engineering, testing, certifying and manufacturing advanced seating systems. Our seat cushions are designed for the specific cockpit environment, taking into account variables of space, interface locations and other customer requirements. Also, we know how to design a seat cushion that shifts the hips, pelvis and back into a comfortable sitting position. And finally, our seat cushions support occupants over as large an area of the seat surface as possible, preventing “hot spots."

We provide custom upholstery in Fabric, Leather, Leather & Fabric, Leather & Sheepskin and Fabric & Sheepskin. We also provide custom interior services.

We do not reinstall existing upholstery.

Talk to us about this when you call for an appointment. Generally, the seats need to remain at Oregon Aero one week for a seat cushion upgrade and three weeks for an upgrade and new upholstery.

Call Oregon Aero’s seat department at 888-888-6910 and make an appointment. Then bring your seat to us or ship the seat via UPS, FedEx or truck freight. We prefer that your seat is intact when it arrives, no matter its condition; you may separate the back and bottom if necessary.

No! We prefer that the upholstery and foam are intact when the seat arrives, no matter their condition; it helps as we plan the upgrade. You may separate the back and bottom to make shipping easier, however.

Yes, we welcome customer visits to Oregon Aero. To best serve our customers wanting to stop by for custom seat cushion upgrades, however, we ask that you notify us in advance of your visit so we can schedule the appropriate amount of time for your needs. To schedule your visit, call 503-543-7399 or 800-888-6910. You also are welcome to e-mail us.

Please call us at 800-888-6910 to discuss this option.

There are advantages to both. An upgraded seat is always ready every time you fly, is more customized, and provides the optimal level of comfort. The Portable Cushions also provide comfortable seating and if necessary, depending on which thickness or cushion style you select, they can raise you or move you forward in your seat. The Portable Cushions can be moved easily to other aircraft and used on other seating surfaces such as chairs, autos, and boats. Many customers have both an upgraded seat and Portable Cushions. Feel free to call us at 800-888-6910 before making a decision.
 

Yes. We offer complete Aircraft Interior Upgrades, including: Side Panel Recovering, Carpet Replacement, Glare Shield Cover Replacement, Seat Belt & Webbing Replacement, Custom Leather & Fabric Upholstery, General Corrosion and Repair,* Cable Inspection & Repair* and Window Replacement.* Design consulting services are free. 

(*Provided through an affiliated Repair Station #U9AR750Y, located conveniently across the tarmac from Oregon Aero’s Scappoose, OR headquarters at the Scappose Airport.)

Yes. Oregon Aero works with Aircraft Banking Centers, Inc. to provide competitive financing and refinancing for the VK SmartCushion™ Upgrade or other Oregon Aero® interior upgrade services.
 

Yes. Oregon Aero complies with all applicable FAA regulations by supplying FAA-approved seating and other parts to the public and OEM’s. The Oregon Aero Engineering Department has an FAA “Seat” DER on staff to support our customers.