Q How does Oregon Aero upgrade a production aircraft seat?
A Oregon Aero upgrades each seat by hand. (See photo sequence) We strip the seat to its frame, inspect the frame for damage and arrange for any necessary repairs. We clean the frame, which may include sand blasting and repainting. We usually install a new webbing system and then create a composite design seat layer by layer.

The upgraded seat is made from several materials, including visco-elastic foam, and as many as 20 individually shaped pieces. This complex process permits us to create a seat that is as comfortable as possible for the individual user and fits properly in each particular aircraft.

Q How customized can my seat upgrade be?
A As customized as you desire. For example, tell us if you need more headroom, if you need moved forward or back or want extra bolsters.

Q How do you know how to upgrade my particular seat to fit me?
A We have many years of experience and have worked with virtually every type of aircraft. First, our seat cushion designs take into account the environment of the aircraft interior. If there’s something unusual about the interior or the aircraft, we probably know about it. But if we don’t, we’ll ask you a lot of questions. Second, the design of our custom seat cushions will shift any person using the seat into the proper, painless sitting position (see the Introduction to the Seat Cushion section). Third, our seat cushions are "smart." They are pressure and temperature sensitive and adjust to each user. Fourth, we can alter the seat cushion design for extremely short or tall persons, or for persons with special physical needs.

Q Do you reupholster the upgraded seat?
A We provide custom upholstery work in Custom Fabric, Custom Leather, and Custom Fabric & Leather. We measure, cut and sew every piece individually. We also provide custom interior services.

Q Can I use a pre-made existing upholstery kit with your upgraded seat?
A No. We do not offer pre-made kits, seat covers, carpet kits or other ready-made seat and interior pieces.

Q Can my existing upholstery be used on my seat upgrade?
A We do not reinstall existing upholstery.

Q How long will it take for you to upgrade my seat?
A Talk to us about this when you call for an appointment. Generally, the seats need to remain at Oregon Aero one week for a seat cushion upgrade and three weeks for an upgrade and new upholstery.

Q How do I arrange to have my seat upgraded?
A Call Oregon Aero’s seat department at 888-888-6910 and make an appointment. Then bring your seat to us or ship the seat via UPS, FedEx or truck freight. We prefer that your seat is intact when it arrives, no matter its condition; you may separate the back and bottom if necessary.

Q Should I disassemble my seat when I send it to you?
A No! We prefer that the upholstery and foam are intact when the seat arrives, no matter their condition; it helps as we plan the upgrade. You may separate the back and bottom to make shipping easier, however.

Q Can I stop by your facility in Scappoose with my seat and talk to you about the upgrade?
A Yes, we welcome customer visits to Oregon Aero. To best serve our customers wanting to stop by for custom seat cushion upgrades, however, we ask that you notify us in advance of your visit so we can schedule the appropriate amount of time for your needs. To schedule your visit, call 503-543-7399 or 800-888-6910. You also are welcome to e-mail us at customerservice@oregonaero.com.

Q Can I fly to Oregon Aero and wait while you upgrade my seat?
A Please call us at 800-888-6910 to discuss this option.

Q Should I get the VK SmartCushion™ Upgrade or buy Oregon Aero® Portable Cushions?
A There are advantages to both. An upgraded seat is always ready every time you fly is more custmized, and provides the optimal level of comfort. The Portable Cushions also provide comfortable seating and if necessary, depending on which thickness or cushion style you select, they can raise you or move you forward in your seat. The Portable Cushions can be moved easily to other aircraft and used on other seating surfaces such as chairs, autos, and boats. Many customers have both an upgraded seat and Portable Cushions. Feel free to call us at 800-888-6910 before making a decision.

Q Do you provide other aircraft interior services?
A Yes. We offer complete custom aircraft interior upgrades. We also provide Interior Panel Recovering, Carpet Replacement, Seat Belt and Webbing Replacement and Glare Shield Cover Replacement.

Q Are financing services available?
A Yes. Oregon Aero works with Aircraft Banking Centers, Inc. to provide competitive financing and refinancing for the VK SmartCushion™ Upgrade or other Oregon Aero® interior upgrade services.