Q How does Oregon Aero upgrade a production aircraft seat?
A Oregon Aero upgrades each seat by hand. (See photo sequence) We strip the seat to its frame, inspect the frame for damage and arrange for any necessary repairs. We usually install a new webbing system and then build a composite design seat layer by layer.
The upgraded seat is made from several materials, including visco-elastic foam, and as many as 20 individually shaped pieces. This complex process permits us to create a seat that is as comfortable as possible for the individual user and fits properly in each particular aircraft.

Q How customized can my seat upgrade be?
A As customized as you desire. For example, tell us if you need more headroom, if you need moved forward or back or want extra bolsters.

Q How do you know how to upgrade my particular seat to fit me?
A We have many years of experience and have worked with virtually every type of aircraft. First, our seat cushion designs take into account the environment of the aircraft interior. If there’s something unusual about the interior or the aircraft, we probably know about it. But if we don’t, we’ll ask you a lot of questions. Second, the design of our custom seat cushions will shift any person using the seat into the proper, painless sitting position (see the Introduction to the Seat Cushion section). Third, our seat cushions are "smart." They are pressure and temperature sensitive and adjust to each user. Fourth, we can alter the seat cushion design for extremely short or tall persons, or for persons with special physical needs.

Q Do you reupholster the upgraded seat?
A If you want Oregon Aero to reupholster your seat, please call us to talk about it.

Q Can I use a pre-made existing upholstery kit with your upgraded seat?
A Yes. You can install it yourself or we can install it for you.

Q Can my existing upholstery be used on my seat upgrade?
A Yes. Sometimes we have to make slight modifications to the upholstery. We charge an hourly shop rate to modify and reinstall upholstery.

Q How long will it take for you to upgrade my seat?
A Talk to us about this when you call for an appointment. Generally, it takes about three days to complete the actual seat cushion upgrade, but a seat usually is at Oregon Aero for about two weeks. We’re flexible in extreme circumstances, however.

Q How do I arrange to have my seat upgraded?
A Call Oregon Aero’s seat department at 800-888-6910 and make an appointment. Then bring your seat to us or ship the seat via UPS, Fed Ex, or truck freight. We prefer that your seat is intact when it arrives, no matter its condition; you can separate the back and bottom if necessary.

Q Should I disassemble my seat when I send it to you?
A No! We prefer that the upholstery and foam are intact when the seat arrives, no matter their condition; it helps as we plan the upgrade. You may separate the back and bottom to make shipping easier, however.

Q Can I stop by your facility in Scappoose with my seat and talk to you about the upgrade?
A Yes, we welcome customer visits to Oregon Aero. To best serve our customers wanting to stop by for custom seat cushion upgrades, however, we ask that you notify us in advance of your visit so we can schedule the appropriate amount of time for your needs. To schedule your visit, call 503-543-7399 or 800-888-6910. You also are welcome to e-mail us at customerservice@oregonaero.com.

Q Should I upgrade my production aircraft seat or buy Oregon Aero Portable Cushions?
A There are advantages to both. An upgraded seat is always ready every time you fly, is more customized, and provides the optimum level of comfort. Oregon Aero Portable Cushions work well, however, if you need raised or moved forward in a seat. The Portable Cushions can be moved easily to other aircraft and used on other seating surfaces such as chairs, autos, and boats (see Portable Universal SoftSeat® Cushion System). Many customers have both an upgraded seat and Portable Cushions. Feel free to call Oregon Aero at 800-888-6910 before making a decision.

Q Can I fly to Oregon Aero and wait while you upgrade my seat?
A Sure, as long as you have an appointment and we know you are coming. Overnight accommodations near the airfield give Oregon Aero customers a discount (see below). If we know you are coming and it works with our schedule, we’ll try to complete your seat more quickly than usual.